At lighting-guru.shop, customer satisfaction is our priority. We want every customer to enjoy their shopping experience and receive products that meet their expectations. If you are not completely satisfied with your purchase, we provide a clear return and refund process to assist you.

Please carefully review the following Return and Refund Policy before requesting a return.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original condition.

• The product must include all original packaging, accessories, manuals, and included components.

• The product must not show signs of installation, damage, modification, or improper use.

• Proof of purchase, such as an order confirmation or receipt, must be provided.

Items returned without prior approval may not be accepted.

2. Return Request Process

To initiate a return, please contact our customer service team at:

Email: info@lighting-guru.shop

Please include the following information:

• Order number

• Customer name

• Product details

• Reason for return

• Photos or videos showing the condition of the product, if applicable

Our customer service team will review your request and provide further instructions.

Please do not send products back before receiving return approval from lighting-guru.shop.

3. Return Shipping

Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect due to an error made by lighting-guru.shop.

For approved returns, customers should use a reliable shipping method with tracking information. lighting-guru.shop is not responsible for packages lost during return transportation.

4. Damaged, Defective, or Incorrect Items

We carefully inspect products before shipment. However, if your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days after delivery.

Please provide:

• Order number

• Description of the issue

• Clear photos or videos of the product and packaging

After reviewing the information, we will provide an appropriate solution, which may include:

• Replacement of the product

• Partial refund

• Full refund

We will handle qualifying issues as quickly as possible.

5. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the refund will be processed to the original payment method used during purchase.

Please note:

• Processing times may vary depending on your payment provider or bank.

• Refunds generally appear within several business days after approval.

• Shipping fees, if applicable, may not be refundable unless the return is caused by an error from lighting-guru.shop.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

• Products that have been installed, used, modified, or damaged by the customer.

• Items returned without original packaging or missing components.

• Products damaged due to improper handling or misuse.

• Items returned after the return period has expired.

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

7. Order Cancellation

Customers may request order cancellation shortly after placing an order.

If the cancellation request is received before order processing or shipment, we will make reasonable efforts to cancel the order and provide a refund.

Once an order has been processed or shipped, cancellation may no longer be possible. In this situation, customers may follow the standard return procedure after receiving the order.

8. Exchange Policy

At this time, lighting-guru.shop does not provide direct exchanges.

If you wish to replace an item with another product, please return the original item according to this policy and place a new order separately.

9. Consumer Rights

This Return and Refund Policy does not affect any mandatory consumer rights provided under applicable laws and regulations, including applicable consumer protection laws in France and the European Union.

Customers may have additional legal rights depending on their location and circumstances.

10. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact our customer service team.

Email:

info@lighting-guru.shop

Our team is committed to providing professional assistance and resolving customer concerns as efficiently as possible.

Thank you for shopping with lighting-guru.shop.