At lighting-guru.shop, we are committed to providing our customers with a reliable, convenient, and transparent delivery experience. We offer free standard shipping on all eligible orders and work with trusted shipping partners to ensure your products arrive safely and efficiently.

Please review the following Shipping Policy for detailed information about our delivery process, estimated shipping times, order processing, and related procedures.

1. Free Standard Shipping

At lighting-guru.shop, all orders qualify for free standard shipping.

Customers do not need to pay additional shipping fees for standard delivery.

Our goal is to provide an affordable and convenient shopping experience while ensuring that your order is delivered securely to your address.

2. Order Processing Time

After your order has been successfully placed and payment has been confirmed, our team will begin preparing your products for shipment.

Order processing generally takes:

1–5 business days

During the processing period, we will:

• Verify order information

• Prepare and package products carefully

• Arrange shipment with our logistics partners

Please note that processing time does not include transportation time.

Orders placed during holidays, promotional periods, or periods of high demand may require additional processing time.

3. Delivery Time

The estimated delivery time for standard shipping is:

15–20 business days

Delivery time begins after the order has been processed and shipped.

The estimated delivery timeframe includes international transportation and local delivery procedures.

Please understand that delivery times are estimates and may vary depending on external circumstances.

4. Shipping Process

Once your order has been shipped, you will receive confirmation information regarding your shipment.

Depending on the shipping carrier and destination, tracking information may be provided.

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

This includes:

• Full name

• Delivery address

• Postal code

• Contact information

Incorrect or incomplete shipping information may result in delivery delays.

5. Order Tracking

If tracking information is available, customers may use the provided tracking details to follow the progress of their shipment.

Please allow some time for tracking information to become active after shipment confirmation.

If you experience any issues with tracking your order, please contact our customer support team.

Email:

info@lighting-guru.shop

6. Delivery Delays

Although we work with reliable shipping partners, some delays may occur due to circumstances beyond our control.

Possible causes of delays include:

• Customs inspections

• International transportation delays

• Weather conditions

• Public holidays

• Carrier operational issues

• Incorrect delivery information

• Unexpected logistics disruptions

lighting-guru.shop is not responsible for delays caused by events outside our reasonable control.

However, we will always make reasonable efforts to assist customers and provide updates whenever possible.

7. Customs, Duties, and Taxes

For international shipments, customs procedures may apply depending on the destination country.

Customers are responsible for complying with local regulations regarding imported products.

Any customs duties, taxes, or additional fees required by local authorities are the responsibility of the customer unless otherwise stated.

lighting-guru.shop cannot control customs processing times or decisions made by government authorities.

8. Address Changes

Customers should carefully check their shipping information before completing their purchase.

If you need to update your delivery address, please contact us as soon as possible:

Email:

info@lighting-guru.shop

We will make reasonable efforts to update your address before the order is shipped.

Once an order has been dispatched, we may not be able to modify delivery information.

9. Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the situation.

Please provide:

• Order number

• Customer name

• Delivery address

• Any available tracking information

We will work with our shipping partners to help locate your package and provide assistance.

10. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Order number

• Description of the damage

• Photos or videos of the product and packaging

After reviewing your request, we will provide an appropriate solution, which may include replacement, refund, or other assistance.

11. Delivery Acceptance

Customers are responsible for receiving their packages at the provided delivery address.

If a package cannot be delivered due to incorrect customer information, refusal of delivery, or failure to collect the package, additional arrangements may be required.

Any additional shipping costs resulting from customer-provided errors may be the responsibility of the customer.

12. Contact Information

If you have any questions regarding shipping, delivery times, or your order, please contact us:

Website:

lighting-guru.shop

Email:

info@lighting-guru.shop

Our customer support team is committed to providing assistance and ensuring a smooth delivery experience.

Thank you for choosing lighting-guru.shop.